Shipping policy

Thank you for shopping with Exotic Store. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.

Order Processing

Orders are processed within 1-3 business days after Order confirmation.
Orders are not processed or shipped on Sundays or public holidays.
During peak seasons, sales events, or unforeseen circumstances, processing times may be extended.

Estimated delivery times:

Please note that delivery times are estimates and may vary depending on courier operations and location.

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).

You can use the tracking details to monitor the status of your shipment.

Delivery delays may occur due to:

Exotic Store is not responsible for delays caused by third-party courier partners.

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply for re-shipment.

If your package is lost or arrives damaged:

Resolution will be provided based on the investigation outcome.

An order will be considered delivered once it is marked as delivered by the courier partner at the shipping address provided by the customer.

For shipping-related questions, please contact us:

Business Name: Exotic Store